20 key UK VoIP statistics
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With the looming switch-off of all landline phones approaching, businesses are switching to VoIP- ‘voice over internet protocol’. What this means is that phone calls take place not over an analogue phone line but over the internet instead. Communication is key and can often be what stands in the way of you and good business. To ensure the smoothest possible phone calls for your business, a good provider must be chosen to provide a high-speed internet connection.
Making a change to your phone system is a big step- after all, it’s what connects you and your customers. But soon enough, we say goodbye to the old analogue technology, so this change is something worth getting to grips with. Leaving behind this archaic technology opens many doors for smoother communication with less cost than landline phones. With better productivity, efficiency, and feedback from customers, it’s easy to see why the big switch is happening.
Want to know more about VoIP? In this blog, we cover 20 essential statistics to get familiar with VoIP for your business. Let’s get started!
The usage of VoIP
- According to FounderJar, there are approximately 3 billion VoIP users worldwide.
- Nextiva recommends 100k of bandwidth per VoIP phone to ensure the fastest and clearest connection possible.
- From 2012 to 2017, a report by Ofcom showed that landline calls dropped to 53.6 billion minutes from 103.1 billion.
- However, mobile calls increased to 151.4 billion minutes in 2017 from 132.1 billion in 2012.
- Only 3% of households in the UK have just a landline and no mobile phone.
- In 2007, only 2.4 million households had claimed to use a VoIP service.
- By 2025, AI will power 95% of all customer interactions.
- On a global scale, 63% of startup businesses use VoIP systems.
Benefits
- A business can save on average between 30-50% when implementing VoIP as it gets rid of the cost associated with landline calls. For example, there are no more hardware costs, and subscriptions are usually cheaper.
- VoIP allows for an increase in productivity, with users reporting a 67% increase in overall productivity when cutting out any hassle attached to landline calling- therefore, this generates better client communication and customer interactions, while allowing employees to perform at their best.
- Training workers to use VoIP only takes an average of 1-2 weeks.
- Businesses can save up to 15% of IT staffing costs when changing to VoIP.
- In 2024, it was reported that 26% of the UK has hybrid working arrangements, so VoIP’s accessibility makes contact much easier from home.
- A communication issue caused 83% of the times companies have lost a customer, terminated an employee, or missed a major deadline- choosing a reliable VoIP provider is able to minimise these losses, which are significant for any business.
VoIP market stats
- The VoIP market in the UK is expected to grow to £3.78 billion by 2026, says a report from 2021.
- OfCom 100% supports and regulates the use of VoIP, recognising the need to replace the old technology of landlines. Their report outlines customer migration, regulatory policy considerations, and stakeholder engagement. It recognises how some phone companies have already migrated customers from PSTN to VoIP.
- A survey ran in 2023 by National Business Communications revealed that 45% of businesses are actually unaware of the big switch from landlines to VoIP.
- The estimated year-on-year for the VoIP market growth rate is 9.08%.
- The first VoIP service made its way onto the market in 1995.
- In 2022, Europe held around 18.1% of the global VoIP market.
Make the move to VoIP
So, if you haven’t already, do you need to have a VoIP service installed? Yes! Improving all levels of productivity and communication is key to driving business success and achieving happy customers while gaining more. A phone call is a bridge between you and your potential business, and if the service you’re using isn’t reliable or uses inefficient technology, then it’s time for a change.
At Embryo, we understand the importance of communicating effectively with clients or anyone who reaches out to us. Why not give us a call to see how we can help your business? We’d be happy to talk!
