AI search is splitting user behaviour

Google is not putting every AI experience in one place. Search, AI Mode and Gemini are being used in different ways, with Google’s VP of Search Liz Reid saying people often move between them depending on what they are trying to do.

Search and AI Mode are more likely to be used for informational queries, while Gemini leans more towards writing and creative tasks. AI Mode also appears to be where longer, more complex and conversational questions are happening.

For brands, that makes authority and clarity even more important. If people are asking different types of questions across different Google tools, brands need to be clearly associated with the topics they want to be found for. Digital PR can support this by building trusted coverage, expert commentary and consistent mentions across the wider web, helping search engines and AI tools understand who the brand is, what it knows and when it should be surfaced.

[ragchat]