Senior Account Director

Reporting To:

Steven Woodcock

Head of Client Services

Salary: £55k+ dependent on experience
Location: Manchester (hybrid)

We’re looking for someone to take real ownership of some of our most important client relationships; not simply manage them, but genuinely lead them.

You’ll lead a portfolio of complex, multi-service accounts, working with senior client stakeholders on strategy, commercial performance and long term growth.
You’ll also manage and develop a team, helping them become confident, capable account leads in their own right.

Key responsibilities:

• Leading client strategy, commercial planning and account health across a portfolio of key relationships
• Owning senior oversight of revenue, forecasting, scope, profitability and growth
• Leading renewals, commercial conversations and significant expansion opportunities
• Building trusted relationships with senior client stakeholders
• Identifying and resolving risks before they affect retention, reputation or performance
• Managing and developing Account Managers
• Bringing together the right expertise from across the agency to solve complex client challenges
• Sharing client and market insight to help shape wider agency priorities

Skills and experience:

• Experience leading complex, multi-service accounts within a digital or integrated agency
• Confidence owning senior client relationships end-to-end, including at director or C-suite level
• Strong commercial understanding, including growth, scope, forecasting and profitability
• Experience leading renewals, negotiations, proposals or account recovery plans
• A genuine track record of managing and developing Client Services teams
• The ability to bring different teams together and create clarity when priorities compete

This role offers real ownership of important client partnerships, commercial performance and a team.